Emily Carter · Carter & Hayes CPAs
A four-person CPA firm in Denver, Colorado doing monthly bookkeeping, payroll review, and year-end work for about 60 small-business clients.
Illustrative example- Day 1Emily imports her first ten clients from QuickBooks Online and creates engagements from the monthly-close template, each with tasks, owners, and due dates.
- Every morningHer staff open one queue. Kiko has already categorized and matched each client’s bank activity overnight; what’s left are approval cards with Kiko’s reasoning attached.
- Week 2A client is missing three receipts. Kiko drafts the portal request with the transaction dates; a staff member approves it, and the client uploads from their phone.
- Week 3Kiko drafts a rent accrual for a client whose lease payment hasn’t cleared. A senior accountant reviews the entry and approves it; nothing posts until she does.
- Month endEmily checks the workflow dashboard for overdue engagements and unbilled time, then invoices from tracked hours. No per-seat fees, so adding a fifth hire doesn’t change the software bill.


